Accident management
We take over the whole claim — coordinating every party so you only ever need to speak to us.
Non-fault accident specialists · West Midlands
Not your fault? Not your problem.
One call gets your car recovered, repaired and replaced — and we deal with the insurers. One dedicated handler, no call-centre runaround, and normally nothing to pay upfront if you’re eligible.
Replacement vehicles subject to assessment and eligibility. T&Cs apply.
- 24/7 recovery
- Like-for-like replacement
- Taxi & commercial specialists
Get a call back in minutes
Leave your details and we’ll open WhatsApp with your message ready to send. Nothing is sent until you press send.
1,500+Local drivers helped
24/7Recovery & support line
7Services under one roof
1Dedicated handler per case
Just had an accident?
Your first 30 minutes, step by step
Shaken up is normal. Follow these four steps and you’ll have everything you need.
Get safe
Move somewhere safe if you can and switch on your hazards. Anyone hurt or road blocked? Call 999 straight away.
Swap details & take photos
Get the other driver’s name, number, registration and insurer. Photograph both vehicles, the damage and the scene.
Call us
Ring 0121 496 7800 or WhatsApp us. We’ll listen, check your eligibility and explain your options in plain English.
Leave the rest to us
Recovery, repairs, a replacement vehicle and the insurers — arranged and managed for you, subject to eligibility.
Not sure it was a non-fault accident? Call anyway. We’ll talk it through and give you an honest answer on what you’re entitled to — free and with no obligation.
Speak to the team
Our services
Everything after the accident, handled by one team
From the first phone call to collecting your repaired vehicle, you deal with one handler who knows your case. All services are subject to eligibility and assessment.
Replacement vehicles
A comparable, like-for-like vehicle where available, so you stay mobile while yours is off the road.
Vehicle recovery
Fast roadside and scene recovery across Birmingham and the West Midlands, day or night.
Repair management
Repairs at approved bodyshops using quality parts, with progress updates so you’re never left wondering.
Insurer coordination
We deal with the insurers and chase the paperwork, so the claim keeps moving without you chasing it.
Taxi & private hire
Plated replacement options for working drivers where available and eligible — keep earning, not waiting.
Commercial & fleet
Vans, trucks and fleet vehicles back in service fast, to keep your business running.
Not sure where to start?
Tell us what happened and we’ll explain your options — free, no obligation.
24/7 vehicle recovery
Stuck at the roadside? Help is one call away.
Any time of day or night, our recovery line connects you with operators across Birmingham and the West Midlands. If your vehicle can’t be driven, we’ll get it — and you — somewhere safe.
Who we help
Support built around how you use your vehicle
Everyday motorists
If the accident wasn’t your fault, you may be entitled to a replacement vehicle and full accident support with nothing to pay upfront. Subject to eligibility and assessment.
Talk to us about your situation →Taxi & private hire drivers
Your car is your income. We move fast to keep you on the road, with plated replacements where available and eligible.
Talk to us about your situation →Commercial & fleet operators
Every day a van sits idle costs money. We coordinate recovery, repair and replacement to keep downtime to a minimum.
Talk to us about your situation →
How it works
Four steps from accident to back on the road
1
Tell us what happened
Call or WhatsApp with the details. We’ll ask a few quick questions and log everything needed.
2
Eligibility check
We confirm which services you qualify for and explain them clearly before anything starts.
3
We arrange it all
Recovery, repairs and — where eligible — a like-for-like replacement delivered to you.
4
Back on the road
We stay on the case with the insurers until your claim is settled and you’re moving again.
Why birminghamclaimshire.co.uk
A calm, local team when you need one most
An accident is stressful enough without chasing insurers, garages and recovery firms yourself. We bring it all together and keep you updated in plain English.
- One dedicated handler from first call to final repair
- Trusted local network of recovery operators and approved bodyshops
- Specialists in taxi, private hire and commercial vehicles
- Clear, jargon-free updates at every stage
- No upfront cost for eligible non-fault customers*
*Subject to eligibility and assessment. Terms and conditions apply.
One call.
Sorted.
That’s the promise. You make one call — we coordinate everything else and keep you in the loop.
24/7Recovery line
Mon–SatOffice open 8am–8pm
LocalWest Midlands team
Common questions
Straight answers, no jargon
The accident wasn’t my fault — what can you help with?
Pretty much everything that follows: getting your vehicle recovered, arranging repairs at an approved bodyshop, sorting a replacement vehicle where you’re eligible, and dealing with the insurers so you don’t have to. You get one handler who keeps you updated throughout.
Will I get a replacement vehicle?
If the accident wasn’t your fault and your vehicle is off the road, you may be entitled to a comparable replacement while yours is repaired or the claim is settled. We confirm eligibility with you before anything is arranged, and availability depends on your circumstances.
Do I have to pay anything upfront?
For eligible non-fault customers, there’s normally no upfront cost — the costs are recovered from the at-fault party’s insurer. We’ll explain exactly how this works for your case, including any circumstances where you could be liable, before you agree to anything.
Can you help if the accident was my fault?
Our replacement vehicle service is for non-fault accidents, but we can still talk you through recovery and repair options. If fault is unclear or disputed, call us anyway and we’ll give you an honest view of where you stand.
I’m a taxi or private hire driver — can you keep me working?
That’s one of our specialities. Where available and eligible, we can arrange a plated replacement so you can keep taking fares, and we move quickly because we know every day off the road costs you money.
Which areas do you cover?
Birmingham and the wider West Midlands, including Solihull, Coventry, Wolverhampton, Walsall, West Bromwich, Dudley and Sutton Coldfield. If you’re just outside the area, give us a call — we can often still help.
Will this affect my insurance or no-claims bonus?
Every policy and insurer is different, so nobody can promise how your insurer will treat a claim. What we can do is handle things with the at-fault side’s insurer where possible, and keep you fully informed so there are no surprises.
Talk to us today
The sooner you call, the sooner you’re moving again
Whether it happened ten minutes ago or you’re already stuck in a claim that’s going nowhere, we can help.
- 0121 496 7800Office Mon–Sat, 8am–8pm · Recovery 24/7
- Chat on WhatsAppSend photos and your location
- help@birminghamclaimshire.co.ukFor documents and existing claims
- 259 Stratford Road, Birmingham B11 1QSOffice
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